Crikeyes Casestudy- Softnotions Technologies

Crikeyes

Industry

IT

Technology

.Net

Key Takeaway

Future-Forward Project Management

Empowering Teams for Success with Seamless Project Management

Business Objective

Our goal was to create an intuitive project management platform that fosters strong, efficient teams. There was a significant need to improve collaboration, especially for remote team members from a desk or over a mobile interface. The platform aims to provide flexibility in breaking down complex projects into manageable sub-tasks so the work gets completed most efficiently. 

Business Challenges

Most businesses find it challenging to implement a proper project management system to manage their projects effectively. The installation and maintenance of a project management tool most often requires expertise that an organization may not have. Using project management tools in the right way can improve processes, monitor team performance, and optimize project time management. Our solution aims to navigate these challenges by offering a comprehensive suite of functionalities to streamline project management and improve organizational efficiency.

Solutions Proposed

The solution that Softnotions proposed is called Crikeyes and it offers an intuitive desktop application for Windows, Linux, and Mac. Our platform helped companies to efficiently track employee work hours, projects, and meetings. It had various time-saving functions for professionals, such as task assignment, delegation, and approval of incomplete work. Crikeyes offered the functionality to manage schedules and tasks, set deadlines, and easily postpone tasks if needed. Crikeyes improves overall productivity by allowing the client to monitor the progress of tasks or assign tasks from any remote location ensuring a smooth workflow.

Features

Crikeyes offers the following functionalities:

  • Comprehensive dashboard for a holistic view of projects or tasks
  • Lead capture and customer recognition for better engagement
  • Scheduled support chat for effective customer service
  • Departmental moderation
  • Offline messaging functionality
  • Monitoring of work hours, attendance, and productivity 
  • Advanced project management
  • Scheduled and live chat functionality
  • Customer and company management
  • User role management
  • Website support integration for real-time customer discussions
  • Secure private chats 
  • Freelance project management functionality to create virtual companies within Crikeyes
  • Project configuration with detailed timesheet preparation and project tracking
  • Customizable chat widget to engage customers
  • Communication across Mac, Linux, Windows, iPhone, and Android devices, with plugins for WordPress, Joomla, and Magento
  • CRM integration for easier business building

Impact

  • Structured business processes especially for SMEs that face organizational challenges
  • Agile methodology deployment leading to a consistent and trackable development process
  • Streamlined process management of all operations
  • Reduction in costs associated with software development and defect management
  • Better product quality meeting higher standards and customer expectations

Technologies and Tools

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